Carpet Hero — Support

Back to Carpet Hero

Something broken, something confusing, or just an idea? Email budidino@gmail.com and you'll get a reply from the person who made it.

I bought something and it's gone

Open the shop (the laptop icon) and tap RESTORE PURCHASES at the bottom of the premium section. Everything you have bought on that Apple ID comes back, on any device. Purchases survive a Grand Reopening too — that's the point of them.

My save disappeared

The save lives on your device only; it is not backed up to us and is not synced between devices. Deleting the app deletes it. If it vanished without you deleting anything, email me — that's a bug and I'd like to know.

The robots are staring at me

Working as intended. Turn LET THEM SEE YOU off in Options if you'd rather they didn't — it uses the front camera entirely on your own device and sends nothing anywhere. See the privacy policy.

Can I turn off the sound?

Options has separate switches for music and effects.

Refunds

Purchases are handled by Apple, so refunds are too — use reportaproblem.apple.com. I can't issue one from my side, but tell me what went wrong and I'll fix the cause.